Store Policies

All Sales Are Final

All sales are final. We do not accept returns or offer refunds or exchanges for personal preference or changes of mind.

If you receive an incorrect item or experience a product issue, please contact Scents of Ja’Sun promptly so we can review and address your concern.

Order Cancellations

Cancellation requests must be submitted within 24 hours of placing your order. After 24 hours, orders cannot be canceled.

Lost, Stolen & Damaged Packages

Once your package has been accepted by the shipping carrier, transit and delivery are managed by the carrier.

We strongly encourage purchasing Route Package Protection at checkout for assistance with eligible lost, stolen, or damaged packages. Coverage and claim approval are subject to Route’s terms.

• With Route protection: Submit your claim directly through Route.

• Without Route protection: Contact Scents of Ja’Sun promptly for instructions and assistance with the applicable carrier claim.

Refunds or replacements related to shipping claims are subject to the claim outcome and applicable coverage.

Damage Documentation

Retain all original packaging and contents until your claim is resolved. Please provide clear, original photographs of:

• The damaged item.

• The shipping box.

• The packing materials.

• The shipping label.

The carrier or protection provider may request additional documentation. Claim processing times vary.

These policies do not limit rights provided by applicable law.