Refund policy

Store Policies

All Sales Are Final

• All sales are final. We do not offer refunds or exchanges.
• Orders may be canceled within 24 hours of being placed. After 24 hours, orders cannot be canceled.
• Once an order has been shipped and accepted by the carrier, Scents of Ja’Sun is not responsible for lost, stolen, or shipping-damaged packages. Any claims for lost, stolen, or damaged packages must be handled directly with the shipping carrier.
• If your package arrives damaged, please retain all packaging and contact the shipping carrier promptly to begin the claims process. The carrier may require photos of the damaged item, shipping box, packing materials, and shipping label.