Shipping policy

Processing & Shipping Policy

All Scents of Ja’Sun products are handcrafted and made to order. Production begins after your order is received, allowing us to create fresh products with care and attention to quality.

Processing Time

Please allow 5–10 business days for your order to be handcrafted and prepared for shipment. Business days exclude weekends and holidays.

Shipping transit time is additional and depends on the carrier. Your processing period begins when your order is placed; purchasing expedited shipping does not shorten processing time.

Shipping & Package Protection

Once your package has been accepted by the carrier, delivery and transit updates are managed by the carrier.

We strongly encourage customers to purchase Route Package Protection at checkout for assistance with eligible lost, stolen, or damaged packages. Coverage and claim approval are subject to Route’s terms.

  • With Route protection: Submit your claim directly through Route.

  • Without Route protection: Contact Scents of Ja’Sun promptly so we can provide instructions and assist with the applicable carrier claim. Carrier coverage, documentation requirements, and claim decisions apply.

Please retain the shipping box, packing materials, damaged products, and all contents until your claim is resolved. Provide clear, original photographs showing the damage, packaging, and shipping label. Additional documentation may be requested.

Claim processing times vary. Refunds or replacements related to shipping claims are subject to the claim outcome and applicable coverage.

Order Changes

Please review your order carefully before submitting it. Orders, shipping addresses, and product selections cannot be changed once an order has been placed.

Order Cancellations

Cancellation requests must be submitted within 24 hours of placing your order. After 24 hours, orders cannot be canceled.

Returns & Exchanges

All sales are final. We do not accept returns or offer refunds or exchanges for personal preference or changes of mind.

If you receive an incorrect item or experience a product issue, please contact us promptly so we can review and address the concern. This policy does not limit rights provided by applicable law.