Shipping policy
Processing & Shipping Policy
All Scents of Ja’Sun products are handcrafted and made to order. We do not begin creating your products until your order has been received. This allows us to provide the freshest, highest-quality products possible.
Processing Time
- Please allow 5–10 business days for your order to be handcrafted before shipment.
- Shipping time is in addition to the processing time and is determined by the shipping carrier.
Shipping Policy
- Once your order has been shipped and accepted by the carrier, Scents of Ja’Sun is not responsible for lost, stolen, delayed, or shipping-damaged packages.
- All shipments are insured. Customers are responsible for filing any claims directly with the shipping carrier for lost, stolen, or damaged packages.
- Please retain all original packaging and take photos of the package and contents, as the shipping carrier may require this documentation to process your claim.
Order Changes
- Orders, shipping addresses, and product selections cannot be modified or changed once an order has been placed.
Order Cancellations
- Cancellation requests must be submitted within 24 hours of placing your order. After 24 hours, orders cannot be canceled.
Returns & Exchanges
- All sales are final. We do not offer refunds or exchanges.